* Free Lagos Shipping on Orders over N25,000

FAQs

What does AJALI mean?

The word ‘ajali’ means ‘red earth’ in Igbo, the language spoken in the Eastern region of Nigeria– quite fitting considering we are a completely natural cosmetics line.

 


 

What ingredients does AJALI use?

Every ingredient we use is is completely natural with therapeutic and healing purposes to nourish your skin. In our products you will find raw butters, waxes, clays and gels, fresh fruit and herbs, cold-pressed oils, organic clays and botanical extracts, fragranced only with pure essential oils. You won’t find any artificial preservatives, petroleum, mineral oil, silicones or parabens in any of our products.

 


 

Where does AJALI source their ingredients from?

We are proud to currently source over 50% of our raw materials from Nigeria and our neighbouring West African countries. Job creation and third world development are at the forefront of our mission as a truly African company.

 


 

Are your products safe for children and pregnant women or nursing mothers?

All our products are 100% natural and safe for children and adults alike. However some essential oils are not recommended for pregnant women. Please consult your doctor if you have any concerns, and we’d of course be happy to help.

 


Why should I buy from AJALI?

We’re happy you asked that! We pride ourselves on being an award-winning, all-natural, handmade cosmetics range. Put simply we make all our products by hand right here in Nigeria from the highest quality, all-natural ingredients and we’ve been recognised as the best Nigerian company to do this in the 3 years we’ve been running. By purchasing your products from AJALI you are putting your health first and supporting local industry without compromising effectiveness either. If that’s not a win-win-win then we don’t know what is!

When will I receive my order?

All orders are subject to a 1-2 day processing time, meaning that your orders shipping time (i.e. 1-2 days for Lagos metropolis orders, and 3-5 days for all other orders) will start after you’re order has been processed. Please note that we do not ship out orders on Friday, Saturday or Sunday.

 


 

How can I make changes or cancel my order?

Once your order has been processed and dispatched we are unable to accept any changes to your order.  If you’d like to make a change before your order has been processed please call us on +234 (0) 817 891 9385 and be ready to quote your order number.

 


 

What is your Shipping Policy?

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and your telephone number is correct.  Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information.

Our couriers will make no more than 3 attempts to deliver and if the package is returned non-deliverable or refused by you, we will issue a store credit for the net price of your item(s) minus the shipping charge for pre-paid orders and against future orders with us for cash on delivery orders.

Kindly note that shipping fees are non-refundable.


 

My order was broken/damaged/melted* when I received it, what do I do?

We carefully wrap and seal all our products before shipping, however despite these efforts, damages occasionally occur in transit. If this does happen please send a picture of your order to orders@ajali.com.ng within 24 hours of your delivery receipt. Please note that we are not liable for any damages and that refunds will be issued on a case-by-case basis.

Unfortunately we are not able to process claims for damaged orders placed through third party vendors. You will need to get in touch with them directly.

*Exception for Melted Products – Butter based products are made to melt at body temperature so as to be easily absorbed by your skin. And so during the hotter months, these products may melt during transit. In most cases, you should be able to pop the products into the fridge or freezer and be able to use them (although the original product texture may change).

Please note, we are not able to replace or refund these items if they melt in transit.


Does AJALI ship overseas?

Yes we do! As of September 2017, AJALI officially ships worldwide! All international orders are sent via using DHL via recorded delivery. The postage and packaging cost is from $20 – $35 (depending on location) and orders can be expected to arrive within 5 working days after full payment is received.

Can I make a local pickup?

Yes, you can place your order online and collect it for free from our Showroom at Valley View Mall, 1 Bisola Durosimmi Etti Drive, Lekki Phase One, Lagos. We’re open from Monday to Friday between 10am and 7pm and Saturdays between 12 noon and  5pm.

We will send you an email collection once your order is ready for collection.

 


 

What payment methods does AJALI accept?

All customers will be required to pay via bank transfer or via debit/credit cards before dispatch. Our bank details will be provided during your order placement. Payment can also be accepted via Paypal for international orders. We no longer accept payment on delivery for online orders.


 

What are your delivery times and prices?

We deliver worldwide!

Outside Nigeria:

All international orders are sent via using DHL via recorded delivery. The postage and packaging cost is from $20 – $35 (depending on location) and orders can be expected to arrive within 5 working days after full payment is received.

Within Nigeria:

Lagos Metropolis – N850

Delta, Edo, Ekiti, Kwara, Ogun,Ondo, Osun, Oyo – N1,500

All Other Regions – N2,500

Lagos metropolis orders are delivered within 3 days while all other regions are delivered within 5 days (excluding processing times).

What’s your policy on Returns & Exchanges?

We’re sorry but due to the  sensitivity of cosmetics and hygienic reasons we are unable to offer refunds or exchanges.

 


 

Do you offer free product samples?

Sometimes. We don’t always have free product samples available but if we do we’ll send them out with orders on a discretionary basis.

 


 

Do you accept custom or bespoke orders?

Yes we do. We are able to create our products in various scents, sizes, (in some cases) ingredients with custom labelling. This option is available for a minimum order of 10 units of the same product and are perfect for party and wedding favours, gift baskets and corporate events. Simply send an email to orders @ajali.com.ng with your requirements and we will be happy to discuss this with you.

 


 

Are there any franchise or wholesale distribution opportunities available with AJALI?

AJALI is a privately owned and operated company and there are no opportunities for franchise at this time.

However if you are interested in being a wholesaler, please send us an email with the name, address, social media links and brief description of your store. Please note that we are unable to accommodate requests from wholesalers that have been in operation for less than one year.